AUSTRALIA: Standard shipping is free when you spend over AU$150. Orders below AU$150 a $9 shipping fee is applied. Express shipping $15
INTERNATIONAL: Free Worldwide Shipping on orders over AU$300 - Please see our international shipping rates, here.
AUSTRALIA ~Standard shipping 3-5 business days. Express 1-3 business days
INTERNATIONAL ~ orders can take from 2 - 6 business days depending on your location. Please see international delivery times, here.
Our shipping and processing times depend on the item you've chosen. Item processing times are shown on the product page. If your chosen item is in stock, it will be shipped to you within 48 hours. All other items are bespoke pieces, meticulously handcrafted especially for you so it may be up to 5-10 days from the time you order, before your item is on it's way to you!
You’ll get a shipment notification email with a tracking number as soon as your package ships. Full shipping policy can be found here
For orders within Australia we use Australia Post. For international orders we use DHL Express.
We accept returns within 14 days of receipt for a full refund or store credit on the item(s) value.
You must request a return within 7 days of receiving our order.
Unfortunately for hygiene reasons we are unable to accept returns on earring styles. Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear, markings or damage of any kind on any of the jewellery. Items must be returned in the condition they were received in otherwise refunds can not be enforced
Please note: We do not offer refunds with Afterpay purchases or items which have exceeded the allocated returns time frame.
Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their jewellery.
If your item(s) are unworn and in their original condition and packaging, you may submit a Return Request. Simply email us at email@example.com within 7 days of receiving your order, citing your order number and the item(s) you wish to return. Once the return has been confirmed by us please send your returned item(s) in their original packaging within 14 days (domestic orders) and 20 days (international orders) from the fulfilment date.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for any damage or the loss of your item being returned.
All items need to be received into our studio in Adelaide, Australia. We will provide you with the full address details once your return has been authorised. Please do not return any items before requesting a Return Request with us.
Once we receive your return, please allow 2-4 business days for your return to be processed at our studio. We’ll be in touch via email with an update on your refund, store credit or replacement. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method.
The shipping cost of returning item(s) to the Coco Luna studio for a refund, is not covered or reimbursed by us.
Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to Coco Luna. Any damage or loss incurred will result in no refund being awarded, so we strongly encourage you to select a trackable service.
We’re unable to refund original shipping fees on any orders. Orders outside of the Australia may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
We actually don’t offer exchanges for any pieces. All other pieces can be returned for refund or store credit. You can then place a new order for the piece or size you’d prefer!
To cancel, please email us as soon as possible firstname.lastname@example.org we can only cancel orders within 2 hours of being placed. After this point unfortunately, we are unable to cancel any orders.
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
All orders require a signature on delivery, make sure your supplied address is attended during business hours
To find your best fit, check out our sizing page, here, and follow the instructions. If you’re a half size, it's best to order the next size up. For example, if you’re between 6 and 7, go with a 7.
If you need a hand determining your best fit, don’t hesitate to email us at email@example.com
Jewellery Care & Materials
Just like you and me, fine jewellery needs to be maintained in order to age gracefully and last many years. Please see our jewellery care guide, here.
We work closely with our jewellers and pride ourselves on the materials used and practices followed. You can read all about it here, in the About Us section.
Yes! We use only high quality, socially-responsible diamonds sourced from suppliers who follow ethical practices.
Yes! We offer 6 months warranty on all jewellery purchases from our e-boutique store. You can read our warranty policy here.
We accept all major credit cards and Paypal. We also accept Afterpay payments for Australian customers only.
Whilst browsing our website your countries currency will automatically be selected. During check out you will be charged in AUD.
Yes - AfterPay is available to Australian residents. This allows you to shop now, enjoy now & pay later with four equal fortnightly instalments. AfterPay is available for purchases up to $1,000 AUD.